Refund Policy
Last updated: 2026
At RoamAura™, we want you to feel confident in your purchase. Our goal is to provide parents with practical tools that make traveling with toddlers calmer and more manageable. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy.
1. 30-Day Satisfaction Guarantee
Your purchase of the RoamAura™ FlightFlow™ System is protected by a 30-day satisfaction guarantee.
If you are not satisfied with your purchase, you may request a refund within 30 days of the original purchase date.
Refund requests submitted after the 30-day period may not be eligible for a refund.
2. How to Request a Refund
To request a refund, please contact our support team by email:
When submitting your request, please include:
The email address used for the purchase
The date of purchase
A brief description of your request
Our support team will review your request and respond as soon as possible.
3. Digital Product Delivery
All RoamAura products are digital downloads. No physical items are shipped.
Once your purchase is completed, you receive immediate access to the digital materials.
Because digital content can be accessed instantly, refunds are granted based on our satisfaction guarantee and support review process.
4. Refund Processing
If your refund request is approved:
The refund will be issued to the original payment method used during checkout.
Processing times may vary depending on your bank or payment provider.
Most refunds are processed within 5–10 business days.
5. Abuse or Fraudulent Requests
Our refund policy is designed to be fair for both customers and our business.
We reserve the right to refuse refunds in cases including, but not limited to:
Repeated refund requests for the same product
Evidence of product misuse or distribution
Attempts to download and redistribute the materials commercially
Chargeback abuse
6. Chargebacks
If a chargeback is initiated through your payment provider without first contacting our support team, we reserve the right to dispute the chargeback and provide documentation of purchase and product access.
We strongly encourage customers to contact us first so we can resolve any issues quickly.
7. Product Support
If you experience any issues accessing or using your digital product, please contact our support team before requesting a refund.
We are happy to assist you and ensure you receive the materials you purchased.
Support email:
8. Policy Updates
RoamAura reserves the right to update this Refund Policy at any time. Updates will be posted on this page with the revised date.
9. Company Information
RoamAura™ products are operated and distributed by MS World, the company responsible for the development of the RoamAura™ FlightFlow™ System.